Toro Road Runners LLC

Connor Mccabe 7 months ago

I had a horrible experience with this company. Dispatch told me it would be 25 minutes for the tow truck to arrive. Then the driver called me after 30 minutes and said it would be 15 minutes. I ended up waiting 3 hours for the tow truck to come and they were not answering my calls. I had to call from a different phone for them to answer and actually response to me and then I had to wait another 20 minutes on hold . As we were towing the car the straps tied to the wheel fell off of the tire. I honestly had the worst experience with this tow company. I will never use them again if it was going to be longer than the time that they gave me. They could have told me that and I could have went with another option and they also have a cancellation fee which is ridiculous. Unsafe and rude company.

Evelyn Bonifacio a year ago

Not only were they on time, but their pricing was very fair compared to other towing companies I called. No hidden fees, just honest and reliable service. I’ll be keeping their number in my phone.”

Christine Krause a year ago

Juan was great!! My car broke down, i had to leave it overnight, super stressful. Next morning I called Toro towing and Juan was dispatched pretty much immediately. He actually got there before I did and waited for me to get there. Super courteous, professional, experienced at towing in all kinds of situations, strong communicator skills etc. So, that was a huge relief in a bad situation. 10/10 would recommend

Saint-Ryan Stroh a year ago

They did everything that they promised. I got home quickly after being stranded in the freeway. Highly recommend their service.

Jeff Bendel 2 years ago

They will say 30-60 minutes to everyone. It took them 90 minutes to show up in my case. They charge $50 hook up, $10 per mile, and a $20 service charge to use a credit card. I was towed 27 miles and paid $340. I found a article that says I was might have been overcharged by almost $100 for the max fees in California. Information below. I was quoted at $320 and AFTER the tow was charge another $20 for a service fee to use a credit card. They said that was 5% (3.25% is standard for customers to pay) but it would have come to $16, so I ended up paying 6.25%. I had to call back twice. I was told 30-60 minutes. Called back after an hour. Told another 15 minutes. Called back after 20. Finally got a call from a driver saying they are 10 minutes away. Showed up 15 minutes later. California Public Utilities Code § 22507.7 from 2022 states the max for is $160 for the first 10 miles, and $4 per mile after that. If you need an immediate tow, they call it an emergency. But that equation had me at $228. So this is where I might fight this. I called them to tell them this but they just told me the fee per mile ($10) and a hook up charge (not quoted). I paid $50 for the hook up, $10 per mile,